Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at adalilashop@gmail.com. Please note that returns will need to be sent to the following address: 76-16 Rockaway blvd, Woodhaven, NY, 11421
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect, in which case ADALILA will cover the return shipping costs.
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at adalilashop@gmail.com.
Damages and issues
If your return is accepted, we’ll provide instructions on how and where to send your package.
Return shipping costs: If you are returning an item because you changed your mind, you are responsible for the return shipping costs. If your item arrives damaged, defective, or incorrect, ADALILA will cover the return shipping costs.
Items sent back without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adalilashop@gmail.com.